There are many occasions when the quality of a decision will rely heavily upon the ability of someone to gather information via an interview. The decisions may vary from deciding who to hire, determining what development needs someone has to deciding how to improve a work process. The types of decisions can be very different but the interview techniques remain consistent and definable. This very practical course explores the knowledge and skills needed to conduct effective interviews and particularly encourages delegates to examine their interpersonal behavior in this situation.

Anyone needing to employ interviews as a means to gather information in order to take significant decisions. The course is suitable for those new to the interviewing role and for those who would benefit from a chance to review their techniques.

2 Days

By the end of the course participants will be better able to manage an interview in order to maximize the time invested by all parties.

- What is an interview?

- Alternative methods for information gathering

- For's and against's - the appropriateness of an interview

- Interviewer and interviewee preparations

- Balancing control and flexibility

- Skills of the effective interviewer

- Communication - visual, vocal and verbal

- Understanding interpersonal behavior

- Listening and hearing

- Asking and questioning

- Gathering information

- Verifying the quality of information

- Recording information

- Evaluating information

- Decisions based on interviews

- Personal skills assessment

- Personal action plans

For more information regarding course delivery please click on the 'Enquiries' box. To purchase the course transcript and tutor guide click on the 'Purchase course transcripts' box.