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This course provides straight forward guidance in how to successfully make this critical career step. Over three days delegates will receive a full grounding in the core skills and the knowledge that underpins them. Assistance is given to enable them to become more competent managers of their teams and more confident in their dealing with peers and their managers.
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Who Should Attend? |
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Recently appointed team leaders/supervisors with little or no previous training. It is also relevant for established team leaders/supervisors who want to reflect on their skills and develop them further.
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Duration: |
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Aim and Objectives: |
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By the end of the course participants will have gained a clear understanding of their role along with what techniques are demanded to create an environment in which success can be achieved.
- The role of the team leader/supervisor
- Understanding work objectives and performance indicators
- Providing effective work flows and patterns
- Communication
- Co-ordinating the team
- Training and coaching
- Reviewing performance and giving feedback
- Dealing with the poor performer
- Influencing others
- Personal skills analysis
- Personal action plans
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How to proceed: |
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For more information regarding course delivery please click on the 'Enquiries' box. To purchase the course transcript and tutor guide click on the 'Purchase course transcripts' box.
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