Ineffective communication is a serious personal and organizational problem. Through self-analysis, role plays and skills development delegates are given the means to become more effective communicators. Important areas covered include: body language, hidden agendas, introductions, handling aggression, voice modulation, self barriers and listening skills. Delegates will become more confident in handling subordinates, peers and the managers.

Anyone wishing to review and improve their ability to communicate.

2 Days

By the end of the course participants will be able to communicate more skillfully with a greater awareness of how to achieve an appropriate impact.

- Why communicate?

- The components of communication

- Pitfalls and barriers

- Choosing and using a range of behaviors

- Giving and receiving feedback

- Influencing

- Body language and behavior

- Listening

- Techniques to get attention

- Behaving confidently

- Personal action plans

For more information regarding course delivery please click on the 'Enquiries' box. To purchase the course transcript and tutor guide click on the 'Purchase course transcripts' box.