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Today, the modern manager must fulfil a multitude of roles. As well as being expert in their own field a manager also needs to have distinct personal qualities such as initiative, empathy, adaptability and persuasiveness - emotional intelligence.
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Who Should Attend? |
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Anyone with management responsibilities
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Duration: |
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Aim and Objectives: |
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By the end of the courses participants will be able to:
- Identify Personal Competencies
- Understand the need for empathy
- Be able to use self awareness to regulate own feelings
- Understand own and others emotions
- Understand the role of intuition in decision making
- How to control disruptive emotions
- How to have a flexible approach to change
- How to induce desirable responses in others
- Listen openly and send convincing messages
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How to proceed: |
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For more information regarding course delivery please click on the 'Enquiries' box. To purchase the course transcript and tutor guide click on the 'Purchase course transcripts' box.
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