Grosvenor Training specializes in experiential customer service training which enables its clients to realize their ambitions of making their customer service a key differentiator in their market place. To this end, every program is tailored to suit the company, its issues, its staff and its customers so that the training experience directly relates to the participants daily job.
We offer services ranging from customer service workshops, managing a call centre through to call centre sales training in the US and abroad.
These programs are designed to assist companies to not just meet but exceed their customers expectations. |
Grosvenor training has become the training arm of Dorling Kindersley Family Library, an extension of our company. Their approach to training is innovative, flexible and up-to-date. The quality of training that our customer service department received measurably improved the level of service we provide.
